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We have collected the most frequently asked questions to ensure your car rental experience is simple, clear, and hassle-free. From booking procedures and insurance options to payment methods and local driving advice, this section provides all the essential information you may need before and during your rental. Whether you are visiting for the first time or returning to Crete, our FAQ section is designed to give you confidence and clarity at every stage of your journey.
To rent a car in Heraklion, you typically need a valid driving license held for at least 12 months, a passport or national ID, and a credit or debit card.
If your driving license is not written in Latin characters, an International Driving Permit (IDP) may be required.
Deposit requirements depend on the insurance package you choose.
Some rental options are available with no deposit or with reduced excess, depending on the coverage selected.
We recommend reviewing the insurance terms during booking to select the level of protection that suits your needs.
Yes, you can pick up your rental car at Heraklion Airport.
Airport delivery is available, and detailed pickup instructions are provided after your booking is confirmed.
Vehicle delivery to selected hotels and other locations across Crete may also be available.
The rental price usually includes basic insurance coverage, local taxes, roadside assistance, and customer support.
Optional extras such as child seats, additional drivers, GPS, or extended coverage can be added during the booking process.
All pricing details are clearly displayed before you confirm your reservation.
Yes, booking in advance is highly recommended, especially during the summer season in Heraklion.
Early reservations ensure better vehicle availability, more competitive prices, and a wider selection of categories.
Last-minute bookings may have limited options during peak travel periods.
You may drive your rental car throughout Crete on public roads.
Driving on non-paved roads, beaches, or off-road terrain is not permitted unless specifically allowed for certain vehicle categories.
Please review the rental terms to ensure compliance with local regulations and insurance conditions.
Most rentals operate under a “same to same” fuel policy.
You receive the vehicle with a certain fuel level and are expected to return it with the same level.
If the vehicle is returned with less fuel, the difference may be charged according to the rental terms.
Yes, you may cancel your reservation according to the cancellation policy shown during booking.
Free cancellation is often available if the request is made within the specified timeframe before pickup.
Please review the cancellation terms carefully to avoid any potential charges.